We work with the following shipping companies: GLS, DHL, FedEx, and Packeta.
You can choose delivery to your home or to a pickup point.
Whether you prefer home delivery or pickup point collection, please make sure to accurately fill in the shipping address fields with the full details of your home address. Based on this information, you will then be able to choose from the delivery options available for that address.
If you choose home delivery, the courier will deliver the package to the address you provided.
If you choose pickup point delivery, after completing payment and confirming your order, you’ll be able to select from the available pickup points closest to the address you entered—on the final page of the checkout process.
So, for example, if you would like to collect your package from a pickup point near your workplace, simply enter your work address, and the dropdown menu on the final page will show the pickup points closest to that location, allowing you to choose the one that’s most convenient for you.
We ship to all EU countries, the UK, the US, Canada, Japan and several other countries. Just enter your country and preferred shipping address and you will see the available shipping options to that destination.
In case of shipping outside of the EU, you will most likely have to pay duty and customs administration fees, which may vary among countries and products. If you need further information regareeding the fees and charges, please contact the local authorities.
The delivery time depends on the shipping method you chose and your location. Once your order has been processed and handed over to the courier, you’ll receive a shipping confirmation email with tracking information. Also, you will be able to find a link to the tracking information in your order status within your account profile.
If you’ve already received this confirmation, you can follow your parcel's progress using the provided tracking number.
If you haven’t received a shipping notification yet and it's been more than a few business days since you placed your order, feel free to contact our Customer Service team—we’ll be happy to check the status for you.