Return & Exchange
If you accidentally chose the wrong size or changed your mind within a few hours after placing your order, you don’t have to wait for the package to be delivered! Get in touch with us as soon as possible, because we might be able to modify your order before it’s shipped.
You have the right to cancel your purchase within 14 days of receiving your order — no explanation needed.
This right is granted by consumer protection laws and applies to all products ordered from our online store.
If you decide to return a product, please notify our Customer Service in writing as soon as possible.
You can simply send us an email in your own words, or use the official cancellation form attached to our Terms and Conditions.
You can only return or exchange a product if it’s clean, undamaged, and has only been tried on indoors — not worn outside, and shows no signs of use.
Please do not wash the item. If it has already been washed, unfortunately we won’t be able to accept the return or process an exchange.
Make sure to send the product back in its original box, with all labels, leaflets, and accessories included, properly packed to avoid any damage during shipping.
For baby carriers and coats, please double-check that all accessories are included in the package.
Important: Do not use the product box as the outer packaging! Attach shipping labels only to a protective box — ideally, the same shipping box in which you originally received the product.
If the returned product is damaged, stained, or in a condition unsuitable for resale (i.e. shows more wear than what’s needed to simply check its nature, properties, or functioning), we reserve the right to reduce the refund amount or to deny the return or exchange altogether.
Please return your unwanted product by post to the following address:
Liliputi Warehouse - Széll Kálmán utca 14, Szombathely, 9700 Hungary
Kindly note: Return shipping costs are the responsibility of the customer. Please make sure to keep your proof of postage, as you are responsible for the package until it safely reaches our warehouse.
We’re unable to accept parcels sent with cash on delivery, to pick-up lockers, or addressed to any location other than our warehouse. Thank you for your understanding!
Once we receive the returned item, we will inspect it, and if it is undamaged and in a resellable condition, we will refund the full product price along with the cost of the least expensive available shipping method — no later than 14 days from the date we were informed of your decision to cancel the purchase.
The refund will be issued using the same payment method you used for the original transaction.
If you prefer a different refund method, please let us know in advance.
Please note: If you choose to return only part of your order, the original shipping cost will not be refunded. Thank you for your understanding!
Warranty
Liliputi Love® products are crafted with the utmost care in our sewing workshop, using carefully tested materials and under strict quality control.
However, in rare cases, a product may develop a fault even when used as intended.
All products purchased through the Liliputi Love online store come with a 2-year statutory warranty, as outlined in our Terms and Conditions.
If your product develops a defect you can submit a warranty claim by contacting our Customer Service team via email.
When emailing us, please include the following:
- A brief description of the issue
- A few clear photos showing the fault
- A copy of your receipt or invoice
If we can assess the issue based on your email, we’ll get back to you with your options and the next steps. If the problem isn’t clearly identifiable from the photos, we may ask you to return the product to our central warehose, weher we can thoroughly investigate your warranty complaint.
Please kindly ensure that all returned items are clean.
As our workshop also handles the production of new products, we’re unable to inspect or repair soiled or unhygienic items. Products returned in unclean condition may be sent back without inspection, or a cleaning fee may be applied before processing can continue.